Need an Exchange? No Probs!
We offer exchanges for free in the UK. Simply complete the returns form and indicate the new colour/size you'd like and we'll get your replacement sent to you once we’ve received and processed your return.
Please download and complete our Returns Form.
Please make sure that you fill out your returns form in full before sending it back to us as this will help to avoid any delays with identifying and processing your return. If you don't have access to a printer, please hand write all the info and include with your return.
We aim to process all returns/exchanges within 7 days of us receiving the goods back in our studio, however in some busy periods this may take longer. If we have gone over 7 days then please email us at: email@example.com.
If you're not in the UK, simply complete the form and return your item for a refund and then place a new order on our site as usual.
We guarantee to refund or exchange any item you’re not completely happy with, providing you return it to us in perfect unused & unwashed condition and sellable condition within 14 days of the date on your receipt.
All items must be returned in their original packaging and with the original labels/tags still attached. We please ask that you fold returned items neatly before sending them back to us.
Once items are returned to us, you will be entitled to receive a refund. The original shipping fee will not be refunded. If you are refunding an item that was purchased with free shipping, we will refund the amount minus the cost to ship it to you.
Refunds will be processed within 7 days of us receiving the returned items.
We do not accept returns or exchanges on custom orders that have been made to measure or customised in any way.
You will be responsible for paying for your own shipping costs for returning your items unless it is faulty.
Returns lost in the post are not the responsibility of Six Stories so we recommend you return items using a tracked service.
Please be very careful when trying products as we will not be able to arrange an exchange or refund if the product is returned with any smell, marks, stains or hairs on.
If you do not comply with the above please then do not send your items back to us, please email firstname.lastname@example.org and we will do our best to assist you.
If you received a faulty or incorrect item, please accept our apologies for any inconvenience it may cause. Please inform us within 14 days from receipt of the item and we will rectify the issue as quickly as possible. Please email email@example.com providing images of the item.