FAQ + Returns

Sizing details: Each of our tutu listings are modelled from UK size guides to help you choose the best size. Click here to see our Size Guide.

Custom sizes & colours: We can make our skirts to any sizes & measurements with a huge variety of coloured tulles, ribbons & trimmings available to ensure the perfect look!
Please email lucy@sixstories.co.uk with the colours you require & any reference pictures you have and we'll source the perfect colour for you.

Measurements: All we need is waist in centimetres (at belly button) and skirt length in centimetres (from belly button down to where you wish for the skirts to finish).
The lengths run in multiples of 5cm, and please allow for the 25mm waistband and puff in that measurement. If in doubt, round up to the nearest 5cm multiple 😊

When Should I order?: We recommend ordering 2-3 months out from the occasion date. This gives us plenty of time to create and ship your items, ensure they are perfect and time for you to style! 

Production lead times: Our current lead times from order to ship is 1-2 weeks. Please also allow time for shipping to your home (1-2 day delivery for UK orders and 3-6 working days for shipping outside of the UK).
We do offer a fast track 3-day production service should you need your items in a rush. You can select this at checkout.

Shipping: We ship internationally using tracked and signed services. We can also ship using a fast tracked 3-day international shipping service to guarantee speedy delivery.

Returns: As our tulle tutus are made to order, we don't accept returns, exchanges or cancellations once the tutus (only) have been made and shipped to you. Please contact us if you have any problems with your order.

Packaging & gift wrapping: All our tulle skirts & tutus come wrapped safely up in soft white tissue paper, in a beautiful white Six Stories box.

Wholesale availability: Please contact lucy@sixstories.co.uk for all wholesale enquiries.