Order before 2pm GMT Monday to Friday and your order will be processed same day. Please note delivery times may take longer around Bank Holidays, Public Holidays and sale periods.

Please click HERE to see our shipping times.

Once shipped, you’ll receive an email with your shipping confirmation and tracking number. Check your junk folder if you’ve not received this, and think you should have.

While we cannot make any guarantees, if you contact our team as soon as possible, we will try to rectify any issues before your order is shipped.

Please note, once your order has been processed by our warehouse, we are unable to make any amends.

Yes! We ship worldwide ☺️ You can find more information on shipping times and cost HERE

Extended Christmas Returns Policy

Purchases made between 12th November 2024 and 1st January 2025 can be returned up until 15th January 2025. Purchases made from 2nd January 2025 onwards will have 14 days to return. *see below for any exclusions.

• Due to hygienic purposes we do not refund or exchange any earrings.
• Six Stories Advent Calendar are not valid for return due to the nature of its contents.
• Bridesmaid Swatch Cards
• The Christmas shop items including: baubles, mugs, trinket dishes, stockings and jewellery.
• Bride Mystery Bundles

How to Process a Return

To initiate a return, please follow these steps:

1. Register your return on our portal here
2. Provide your order number with the # and your email address.
3. Select the item(s) you’d like to return along with the reason for the return.
4. Choose whether you’d like to return, exchange or receive store credit for your item(s).
5. Select the shipping method and choose whether you want to print the label or use the QR Code & take your order to be shipped!

Exchanges

Simply select the new size when submitting your return and we will ship the new item out to you free of charge ☺️ Exchanges can only be made for a different size of the same item, not a completely different item.

How long will my return take to process?

We aim to process all returns/exchanges within 7-10 working days of us receiving the goods back in our studio, however in some busy periods this may take longer. We will do our best to process them as soon as possible for you.

Items not able to be returned

Due to hygienic purposes we do not refund or exchange any earrings.

Faulty items

If you received a faulty or incorrect item, please accept our apologies for any inconvenience it may cause. Please inform us within 14 days from receipt of the item and we will rectify the issue as quickly as possible. Please email heythere@sixstories.co.uk providing images of the item.

If your item is faulty, please get in touch at heythere@sixstories.co.uk and our customer service team will be able to help.

To initiate a return, please follow these steps:

1. Register your return on our portal here
2. Provide your order number with the # and your email address.
3. Select the item(s) you’d like to return along with the reason for the return.
4. Choose whether you’d like to return, exchange or receive store credit for your item(s).
5. Select the shipping method and choose whether you want to print the label or use the QR Code & take your order to be shipped!

We will do our absolute best to process your refund as soon as we can. 

If your items have been received by the warehouse, it can take up to 7 days for  your order to be processed and your refund to be actioned. 

It can then take 5 days for your refund to appear in your account after the refund has been  processed. 

If your return is marked as delivered, sit tight, our returns team will be in touch by email once  the return has been processed to confirm your refund. 

But if you need to get in touch with Customer Support about your return, please include in  your message: 

1. Proof of postage (like a receipt) 

2. The tracking number 

3. Your order number 

We'll then get back to you as soon as we can!

Goods - such as the Six Stories products you buy - can't simply be shipped freely from country to country. When goods are imported into a different country or customs territory, there is a charge called Customs Duty that must apply. This is charged by the local customs authority where the goods are being imported into. 

If Customs Duty is payable to your territory, you'll be responsible for paying it to the authorities, so Six Stories isn't involved in this process. Whether Customs Duty is payable, and by how much, depends on a whole lot of different things. For example, many countries have a 'low value threshold' below which they do not charge any Customs Duty. If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

UK, USA (If order is under $800), Australia

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Six Stories run credit searches against you that could impact your credit rating.

Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 14 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk.

To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating.

Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later in 30 days before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or debit card. You can always monitor your outstanding payments in the Klarna app.

As soon as Six Stories have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.

Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too. Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ products even if you have failed to pay on time.

If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app.

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.

Payment information is processed securely by Klarna. No card details are transferred to or held by Six Stories. All transactions take place via connections
secured with the latest industry standard security protocols.

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email or in the Klarna app to pay for your order.

If you pay by card, Six Stories will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or www.klarna.com/uk.

Once Six Stories has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if
you've made a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your order in the Klarna app.

You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please email Six Stories to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/uk, where you will find all of your orders and be able to make payments.