We offer refunds or exchanges for any items you’re not completely happy within 14 days of delivery.
All items must be unused, unwashed, and returned in their original packaging.
Shipping costs are non-refundable. Refunds are issued to your original form of payment only.
Please note a returns processing charge of £1.99 per order will be deducted from your refund amount. Customers are responsible for the cost of returning items in accordance with our return policy.
Why do we charge for returns?
As a conscious small business, we want to do best by you and the environment. Returns are a tricky business, not only does the sustainable packaging need replacing, we need to check and mend the dresses to ensure they’re perfect before putting them back into stock, and refold them for the next bridesmaid to fall in love with.
We know that occasion wear is always going to be difficult to shop online, that is why we offer gorgeous swatch samples and our customer service team are on hand to ensure you only need to order the one dress which is perfect for you and your bridesmaids.
Therefore we have decided to join other mainstream retailers in charging to deal with the returns. Whilst we’re going this we are also working on ways to offer the best solutions for you to try on at home. Our inbox is always open for feedback.
Exchanges
Simply select the new size when submitting your return and we will ship the new item out to you free of charge ☺️ Exchanges can only be made for a different size of the same item, not a completely different item.
How long will my return take to process?
We aim to process all returns/exchanges within 7-10 working days of us receiving the goods back in our studio, however in some busy periods this may take longer. We will do our best to process them as soon as possible for you.
Items not able to be returned
Due to hygienic purposes we do not refund or exchange any earrings.
Faulty items
If you received a faulty or incorrect item, please accept our apologies for any inconvenience it may cause. Please inform us within 14 days from receipt of the item and we will rectify the issue as quickly as possible. Please email heythere@sixstories.co.uk providing images of the item.