Grey BRIDEY Hoodie

FREE UK SHIPPING ON ALL ORDERS OVER £40!

COVID-19

Our thoughts are with everyone going through the daily challenges and uncertainties of this ongoing crisis. We want to reassure our customers that we are taking all necessary steps to follow the World Health Organization and local authorities guidelines.

As we are a small business and work with local suppliers, we are experiencing slightly longer processing times at the moment. All items are currently still available and we're working to get your order to you as soon as possible.

Please do get in touch at heythere@sixstories.co.uk if you have any questions. We wish everyone well and are thinking of all those affected during this time.

PROCESSING

Delivery will be made as soon as possible after your order is accepted. We aim to to ship non personalised items within 3 working days.

All items that are made to order or personalised will take longer and vary depending on the product, please check item descriptions for specific info.

Any items that are made to order will specify on the item's page exactly how long it will take to make. Please get in touch if you have any questions on made to order items. 

DELIVERY

We shipped using a tracked service on all orders unless stated otherwise:

• UK - Tracked 48 hour service
• Europe - Tracked 3-6 working days
• International - Tracked 4-10 working days

We offer expedited shipping options at checkout if you need your order faster 😊 

Need an Exchange? No Probs!

We offer exchanges for free in the UK. Simply complete the returns form and indicate the new colour/size you'd like and we'll get your replacement sent to you once we’ve received and processed your return.

Please download and complete our Returns Form.

Please make sure that you fill out your returns form in full before sending it back to us as this will help to avoid any delays with identifying and processing your return. If you don't have access to a printer, please hand write all the info and include with your return.

We aim to process all returns/exchanges within 7 days of us receiving the goods back in our studio, however in some busy periods this may take longer. If we have gone over 7 days then please email us at: heythere@sixstories.co.uk.

If you're not in the UK, simply complete the form and return your item for a refund and then place a new order on our site as usual.

RETURNS

We guarantee to refund or exchange any item you’re not completely happy with, providing you return it to us in perfect unused & unwashed condition and sellable condition within 14 days of the date on your receipt.

All items must be returned in their original packaging and with the original labels/tags still attached. We please ask that you fold returned items neatly before sending them back to us.

Once items are returned to us, you will be entitled to receive a refund. The original shipping fee will not be refunded. If you are refunding an item that was purchased with free shipping, we will refund the amount minus the cost to ship it to you.

Refunds will be processed within 7 days of us receiving the returned items.

We do not accept returns or exchanges on custom orders that have been made to measure or customised in any way.

You will be responsible for paying for your own shipping costs for returning your items unless it is faulty.

Returns lost in the post are not the responsibility of Six Stories so we recommend you return items using a tracked service. 

Please be very careful when trying products as we will not be able to arrange an exchange or refund if the product is returned with any smell, marks, stains or hairs on.

If you do not comply with the above please then do not send your items back to us, please email heythere@sixstories.co.uk and we will do our best to assist you.

FAULTY ITEMS

If you received a faulty or incorrect item, please accept our apologies for any inconvenience it may cause. Please inform us within 14 days from receipt of the item and we will rectify the issue as quickly as possible. Please email heythere@sixstories.co.uk providing images of the item.

If you're looking for a bespoke order, please complete the below form.

For custom skirts, please include the waist and skirt length measurements, colour and date of occasion to help us speed up a quote for you.

Customer services / general help: heythere@sixstories.co.uk

For wholesale / media enquires: lucy@sixstories.co.uk

Instagram: @sixstoriesbridal

We look forward to speaking with you.

Lucy xo