CRYSTAL HEADBAND

FREE Tracked Delivery on all orders over £70 / $100 / €100

Duties & taxes paid on all USA & Canadian orders

Start your Return or Exchange by clicking our Returns Portal below:

RETURNS PORTAL

We offer refunds or exchanges for any items you’re not completely happy with, providing you return it to us in perfect unused, unwashed and sellable condition within 30 days of the date you received it.

All items must be returned in their original packaging and with the original labels/tags still attached. 

You will be responsible for paying for your own shipping costs for returning your items unless it is faulty.

Returns lost in the post are not the responsibility of Six Stories so we recommend you return items using a tracked service. 

Please be very careful when trying products on as we will not be able to arrange an exchange or refund if the product is returned with any smell, marks, stains, makeup or hairs on.

If you do not comply with the above please then do not send your items back to us, please email heythere@sixstories.co.uk and we will do our best to assist you.

Exchanges

Simply select the new size/colour when submitting your return and we will ship the new item out to you free of charge ☺️ 

How long will my return take to process?

We aim to process all returns/exchanges within 14 days of us receiving the goods back in our studio, however in some busy periods this may take longer. We will do our best to process them as soon as possible for you.

Items not able to be returned

Due to hygienic purposes we do not refund or exchange any Six Stories Jewellery earrings.

Faulty items

If you received a faulty or incorrect item, please accept our apologies for any inconvenience it may cause. Please inform us within 14 days from receipt of the item and we will rectify the issue as quickly as possible. Please email heythere@sixstories.co.uk providing images of the item.